With your team at AccSource can be an upgrade to your set of problem-solvers with an eye for detail and outstanding time and resource management capabilities. Coupled with the finest technology to ensure accuracy, you can bank on high performance from the very first time. From preparing, compiling and sorting files to scanning images and documents for swift documentation, tech support to everyday clerical work, you are covered.
INBOUND CALL CENTRE
An inbound call center is your businesses’ first and most important touchpoint. Our team of expert and skilled service executives are trained to offer the highest quality of customer care, sales and revenue management services.
Leverage cutting-edge techniques that put your customers at the center of everything and help you accelerate your CRM initiatives to increase sales and enhance productivity.
LIVE CHAT SUPPORT SERVICES
Profit from specialized support staff who have strong work ethics, proven customer service abilities and superb communication skills. Provide your clients uninterrupted customer service through prompt and professional chat & email support made available 24/7. Live chat is a resourceful and smart way to address customer concerns quickly, resolve any queries or grievances.
Employ specialists who think from the customer’s perspective and resolve their complaints within the ambit of your business principles. This leads to better complaints resolution and happy customers.
Customer onboarding is a holistic approach different from the nominal and current customer service structure. Recognizing this variance, your new customers will be equipped with all the information they need to start a mutually beneficial relationship with you.
Data verification/ validation services to enhance your existing dataset, including database verification, review, data cleansing and normalizing your database while ensuring that it is accurate and updated.
TECHNICAL SUPPORT FOR PRODUCTS AND SERVICES
Technical Support services becomes your customer touchpoint for all questions and queries related to troubleshooting and product navigation. Dedicated and knowledgeable team will answer your customers’ questions, solve their problems and give them a world-class customer experience that reflects your brand philosophy and its core values.
Comprehensive claim services and all related finance and accounting services. Receiving requests from customers for claims processing deals to settling outstanding amounts.
KYC services (one-time and on recurring basis) that includes a broad set of capabilities to meet your specific needs – tax profile validation, regulatory protocols and self-declarations, client outreach, KYC health checks, etc.