Virtual Assistant Services
Virtual Assistants are becoming increasingly important in today’s business world. They provide a cost-effective way to outsource work and tasks to remote workers. This helps businesses save money on overhead costs and staffing costs, as well as being able to access skilled, experienced workers from around the world. Outsourced Virtual Assistants can help businesses increase productivity, manage multiple tasks, and provide customer service, all from the convenience of their own homes. Additionally, virtual assistants can help with administrative tasks, research, data entry, customer service, and more. Ultimately, outsourced Virtual Assistant Services can help businesses improve their bottom line and remain competitive in the global market.
Virtual Assistant Services can help with activities such as,
- Personal Shopping and online errands
- Appointment Setting and Calendar Management
- Social Media Management
- Data Entry and Administration
- Research and Analysis
- Event Planning and Coordination
- Writing and Editing
- Email Management
- Travel Planning and Booking
- Basic Journal entries, Bookkeeping and Accounting
- Transcription and Translating
- Customer Service Support and Technical Support
Here are a few Signs that you need Virtual Assistant Services:
- Difficulty keeping up with daily tasks,
- Increasing amount of customer inquiries,
- Need for specialized skills and expertise,
- Projects taking too much time to complete,
- Difficulty staying organised,
- Too much time spent on administrative tasks,
- Growing customer service backlog,
- Unpredictable workloads,
- Difficulty managing multiple projects simultaneously,
- In constant need of flexible scheduling options
The concept of virtual assistants was first conceptualized around the 1990’s and the early 2000s. Virtual Assistants were traditionally associated with software applications. Siri, which debuted as a feature of the iPhone 4S in, 2011, was the first contemporary intelligent virtual assistant to be installed on a smartphone. Some examples of Artificial Intelligence/Machine learning based platforms that can perform Virtual Assistant tasks include (in no particular order):
- Amazon Alexa
- Google Assistant
- Apple Siri
- Microsoft Cortana
- IBM Watson
- Nuance Dragon Naturally Speaking
- Viv AI
- Mycroft AI and many more.
Personal Assistants hired from a global talent pool are commonly associated with Virtual Assistants who can be better suited for most applications and roles within an organisation.
Advantages of human Virtual assistants vs. intelligent virtual assistants like siri:
Human virtual assistants are more capable of providing personalised customer service and support than AI-based virtual assistants, such as Siri. This is because they can use their judgment to better understand the context and intent of a user’s request, rather than relying on pre-programmed responses.
Human virtual assistants can provide an emotional connection with customers which helps foster loyalty and trust in a brand or product. AI-based virtual assistants may be able to answer basic questions but lack the ability to empathize with customers like human agents do.
These non-machine virtual assistants have a greater capacity for problem solving and creativity when it comes to finding solutions for complex problems that arise during customer interactions, whereas intelligent Virtual Assistants may lack the ability to think outside the box.
Such human virtual assistants can perform tasks that AI-based virtual assistants cannot, such as researching and summarizing information or providing tailored advice based on a customer’s individual needs.
Human Virtual assistants can handle multiple tasks simultaneously, while AI-based virtual assistants may be limited to performing one task at a time.
Talk to our team today to learn more about the service levels and customisable models to suit your business requirements.
Benefits of Virtual Assistant Services:
- Increased Productivity: By outsourcing tasks to a virtual assistant team, you free up time for yourself and other members of the team to focus on more important aspects of the company or project.
- Improved Quality Control: Virtual assistants are highly skilled professionals who can provide quality assurance services that ensure projects are completed accurately and efficiently according to established standards and guidelines.
- Cost Savings: Outsourcing your virtual assistant team can help you save on labor costs, allowing you to put those funds towards other areas of your business.
- Reduced Overhead Costs: Outsourcing eliminates overhead costs associated with hiring in-house staff such as benefits, office space and equipment expenses.
- Increased Flexibility: Virtual assistants can be hired on an as-needed basis, allowing you to scale up or down depending on the needs of your project.
- Access to Expertise: Outsourcing allows you access to a wide pool of professionals who specialize in different areas and have expertise that may not be available internally.
- Improved Efficiency: Virtual assistants are experienced professionals who can complete tasks quickly and accurately, allowing for faster turnaround times with less effort.
Anyone who needs help with routine tasks, such as scheduling appointments, researching information online, managing emails, and other administrative assistance can use a virtual assistant. Businesses of any size are better positioned to benefit from Virtual Assistant Services. Professionals like entrepreneurs, CEOs, marketers, bloggers and more can also take advantage of Virtual Assistant Services to free up their time for more important tasks.